Refund Policy

What may be returned

We accept eligible returns of defective and non-defective new products, and exchange requests. An item returned because you changed your mind or chose the wrong option must be new, unused, and in its original condition. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us so the issue can be assessed.

Start within the request window

Begin your return or exchange request within 30 days after delivery by emailing umitewobexot85@gmail.com. Include your order number, checkout email, and reason. For an item issue, include useful photos or video and retain the package and included parts.

Approval comes before mailing

Wait for approval before posting a return. We will confirm the correct return address and instructions; the mailing address on our Contact Us page is not automatically a return warehouse. Approved returns are sent by mail.

Included label and fees

A free prepaid return label is included in the package. Use it for an eligible approved return; if it is missing or lost, contact us for assistance. We do not charge a restocking fee. An exchange depends on review and available stock.

Refund timing

Once a refund is approved, we process and initiate the refund to the original payment method within 10 days. Your bank or card issuer may need additional time to post the credit. Nothing here removes consumer rights that cannot legally be excluded.